Niotex Journal

Field notes from AI commerce

Deep dives, playbooks, and product stories from the team building automation for modern retailers.

6 articles3 categories70 tags
Trending:#agent control plane#agentic ai#aht#ai agent governance#ai agents#ai joint venture#ai marketing#ai overviews#ai risk management#audit trails#back-office ai#call center
OpenAI’s May 7 Voice Stack: How GPT‑Realtime‑2 Pricing Changes AI Phone Agent Economics
Industry Trends

OpenAI’s May 7 Voice Stack: How GPT‑Realtime‑2 Pricing Changes AI Phone Agent Economics

OpenAI’s May 7 launch put speech at pennies per minute, but the real cost driver for AI phone agents is reasoning tokens and AHT. Here’s how to cap reasoning, parallelize tools, and budget context so your cost per resolved call pencils—while lifting conversion and CX.

Hadi SharifiHadi Sharifi
May 10, 20266 min read
ServiceNow’s Autonomous Workforce Turns Advisory AI Into Doers
Industry Trends

ServiceNow’s Autonomous Workforce Turns Advisory AI Into Doers

May 10, 2026 · 5 min read

Google’s AI Overviews Shift SEO From Rankings to Citations—Optimize to Be the Source
Content & SEO

Google’s AI Overviews Shift SEO From Rankings to Citations—Optimize to Be the Source

May 10, 2026 · 6 min read

Agent governance is the new control plane: real-time oversight in the enterprise
AI & Automation

Agent governance is the new control plane: real-time oversight in the enterprise

May 10, 2026 · 5 min read

Latest articles

Page 1 of 1 · 6 total

ChatGPT Just Became an Ad Channel: Capture Intent-in-Conversation
Industry Trends
ChatGPT Just Became an Ad Channel: Capture Intent-in-Conversation
OpenAI expanded its ChatGPT ads pilot on May 7. This is a net-new performance channel where buyers state needs in their own words. Treat it unlike search: build conversational landing pages, design prompt-native offers, and use server-side conversion tracking to protect ROAS.
Hadi Sharifi·May 10, 2026·6 min
PE just built AI’s new distribution layer: OpenAI and Anthropic form portfolio-powered JVs
Industry Trends
PE just built AI’s new distribution layer: OpenAI and Anthropic form portfolio-powered JVs
Private equity just gave AI a turnkey distribution channel. OpenAI and Anthropic formed portfolio-powered JVs with pre-negotiated MSAs, embedded engineers, and fast procurement—compressing sales cycles and reshaping channel power. Here’s how to respond and protect margin.
Hadi Sharifi·May 10, 2026·6 min

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